Nischal Ravichandran, Anil Chowdary Inaganti, Rajendra Muppalaneni, and Sai Rama Krishna Nersu, “AI-Powered Workflow Optimization in IT Service Management: Enhancing Efficiency and Security”, AIMLR, vol. 1, no. 3, pp. 10–26, Jul. 2020, doi: 10.69987/.