Standardization of Community-Based Elderly Care Service Quality: A Multi-dimensional Assessment Model in Southern California

Abstract

The rapid aging of the population has increased the demand for quality community aged care systems. This study addresses the critical need for a performance evaluation model that fits the unique challenges of delivery in Southern California. A multifaceted evaluation framework was developed, including key areas such as infrastructure, service processes, outcomes, and management. The model combines quantitative indicators with quality indicators to provide an evaluation of the quality of the service, enabling the identification of inconsistencies and areas for improvement. Application of the model across 25 service providers has shown it to be effective in capturing service changes and driving continuous improvement. The results revealed a positive relationship between better scores and improved customer outcomes, highlighting the important role of proper infrastructure, management practices well, and technology integration. In addition, this study presents detailed guidelines for implementation and policy recommendations to facilitate design, improve resource allocation, and promote collaboration among people who have a stake. These findings contribute to the creation of a sustainable, effective community-based care system capable of addressing the evolving needs of the elderly. This research not only bridges important gaps in the modeling of elderly care but also provides insight for policymakers and practitioners.